Quality initiatives

Patient & family centred care

All Categories » Optimise the patient experience
  Category: Optimise the patient experience

Improving the patient journey for Asian mental health consumers

Improving the patient journey for Asian mental health consumers

What is the Asian Mental Health Cultural Support Coordination Service?

Our Asian Mental Health Cultural Support Coordination Service (AMHCSC) supports non-English speaking Asian people to access our mental health services. The service:

  • works with people who are under the care of Waitemata DHB mental health services
  • provides transitional care for people who have been discharged from DHB services but have not yet been connected to community resources
  • provides short-term (one month) social and cultural support to people who have been diagnosed with mental health issues and are under the care of a general practitioner (GP)
Read More »

Listen please: bridging communication barriers

Listen please: bridging communication barriers

What is 'Listen Please'?

'Listen Please' is a new iPad app that has been developed to help healthcare professionals to communicate with patients who have limited ability to speak or understand English. It is basically an electronic phrase-book with audio and pictures included.


Read More »

Making the call for bowel screening

Making the call for bowel screening

What is bowel screening?

Waitemata DHB is running a four-year bowel screening pilot funded by the Ministry of Health. The Ministry wants to see whether an organised bowel screening programme could be introduced throughout New Zealand in a way that is effective, safe, acceptable to patients and cost efficient.

The Bowel Screening pilot involves sending stool sample kits to people aged 50-74 living in the DHB’s coverage area. Once results are received by their general practitioner (GP), anyone testing positive for blood in their stool is then referred for a colonoscopy[1].


Read More »

Improving end-of-life care

Improving end-of-life care

What is end-of-life care?

End-of-life care is about meeting the needs of both patients and their families / whānau in the last phase of life. It includes managing pain and other symptoms and providing psychological, social, spiritual and practical support.

Read More »

ESC: improving the patient journey

ESC: improving the patient journey

What is the Elective Surgery Centre (ESC)?

The new Elective Surgical Centre (ESC) based on our North Shore Hospital is a purpose-built facility designed to provide a variety of elective (non-emergency) procedures for patients. The centre includes:

  • 4 operating theatres
  • a post-anaesthesia care unit (PACU)
  • a theatre sterile supply unit
  • 40 inpatient beds
  • 10 consulting rooms
  • a public cafe

Read More »

Virtual therapy using Skype

Virtual therapy using Skype

What is aphasia?

Aphasia is a language disorder that can result in a person having difficulties expressing needs and ideas, understanding what is said, reading, writing and using numbers. Aphasia can occur following a stroke or other damage to the language centres in the brain. It is estimated that aphasia affects about 16,000 people in New Zealand.



Read More »

Community shuttle - driving success

Community shuttle - driving success

What is the Rodney Community Shuttle?

The Age Concern Rodney / Waitemata DHB Community to Hospital Shuttle provides a service to address a simple problem – how to get patients to hospital appointments where no other direct hospital transport is available and how to do it affordably.

The successes are clear. Over the past year, the service, run by Age Concern Rodney, has helped more than 2,000 people reach hospital appointments in Auckland. For many patients, being able to get to appointments using the service has reduced stress and given them peace-of-mind. It has also meant significant savings for passengers.

Read More »